Privacy Policy

Last updated: February 18, 2026

Business Technology Consultants, LLC ("BTC", "we", "us", or "our")
respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and when you interact with us for services, support, and communications (including SMS/text messaging).

1) Information We Collect

We may collect information that you provide directly to us, including:

• Contact details (such as name, company name, email address, phone number, and mailing address)
• Account or service-related information (such as service requests, ticket details, and communications)
• Billing-related details (as necessary to provide services; payment processing may be handled by third-party providers)

We may also collect information automatically when you use our website, including:

• Device and browser information
• IP address, approximate location, and access timestamps
• Pages viewed and referring/exit pages
• Cookies and similar tracking technologies

2) How We Use Information

We may use the information we collect to:

• Provide, operate, and support our services
• Respond to inquiries and support requests
• Send service-related communications and updates
• Improve our website, services, and customer experience
• Maintain security, prevent fraud, and enforce our policies
• Comply with legal obligations

3) How We Share Information

We may share information in limited circumstances, including:

• Service providers: Vendors that help us operate our business (e.g., hosting, analytics, communications, support systems).
• Legal requirements: If required by law, subpoena, or to protect rights, safety, and security.
• Business transfers: In connection with a merger, sale, or transfer of assets (information may be transferred as part of that transaction).

4) Cookies & Tracking

We may use cookies and similar technologies to operate the website, remember preferences, and understand website traffic and usage.
You can control cookies through your browser settings. Disabling cookies may affect site functionality.

5) Data Security

We use reasonable administrative, technical, and physical safeguards to protect information. However, no method of transmission or storage is 100% secure.

6) Data Retention

We retain information only as long as reasonably necessary for business, legal, and support purposes, and as required by applicable laws.

7) Your Choices

• You may request access, correction, or deletion of certain information by contacting us (see Contact section below).
• You may opt out of marketing emails (if applicable) using the unsubscribe link in those emails.
• You may opt out of SMS/text messages at any time (see SMS section below).

8) SMS/Text Messaging Privacy

BTC uses SMS/text messaging to send customer care and operational service notifications to clients who have provided consent.
Messages may include urgent service alerts, system outage notifications, maintenance updates,
and other account-related service communications.

Consent

You may opt in to receive SMS messages through written consent, and/or verbal consent during support or service interactions.
Consent is not a condition of purchase.

Message Frequency

Message frequency varies based on system events and support activity.

Message and Data Rates

Message and data rates may apply depending on your mobile carrier plan.

Opt-Out

You can opt out at any time by replying STOP. After you send STOP, you may receive one final confirmation message, and then you will no longer receive SMS messages from us unless you opt back in.

Help

Reply HELP for assistance, or contact us using the information below.

Important Notice (Carrier Compliance)

We do not sell or share your mobile information for marketing purposes.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.
Information sharing to subcontractors in support services (such as customer service, communications providers, and technical support) is permitted solely to provide the service.

9) Children’s Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

10) Changes to This Policy

We may update this policy from time to time. The “Last updated” date above will reflect the most recent changes.

11) Contact Us

If you have questions about this Privacy Policy or our data practices, contact us:

• Business Technology Consultants, LLC
• Email: techsupport@contactbtc.com
• Phone: 317-536-5125
• Address: 1122 East 775 South, Nineveh, IN 46164